Terms & Conditions

• • Quotation validity: Quotes are typically valid for 15 days unless stated otherwise.
• • Confirmation: Orders are accepted once written confirmation and the required advance payment are received.
• • Specifications: Customers are responsible for verifying measurements, finishes, and specifications before approval.
• • Changes: Post-approval changes may affect price and timelines and must be agreed in writing.
• • Lead time: Estimated timelines are provided at order confirmation and may vary due to material availability and production capacity.

• • Prices are in INR unless stated otherwise and may exclude applicable taxes, delivery, and installation charges.
• • Payment terms: 50% advance, balance 50% before dispatch.
• • Late payments may delay delivery; interest/fees may apply as per applicable law or stated invoice terms.
• • We reserve the right to correct pricing errors and cancel orders affected by such errors.

• • Delivery charges are quoted based on location and access conditions.
• • Access: The customer must ensure clear and safe access for delivery and installation (doorways, lifts, staircases). Additional handling costs may apply.
• • Risk: Risk transfers on delivery; title transfers upon full payment.
• • Missed appointments: Re-delivery/re-installation charges may apply if no one is available to receive the order during scheduled slots.

• • No returns or refunds: We do not accept returns or provide refunds on any purchases.
• • Exchange policy (ready products only):
• - Eligibility: Exchanges may be permitted for ready products at the sole discretion of our showroom team.
• - Price parity: The replacement item must be of equal or lower value than the original item's invoice price. If a higher-priced item is selected (if permitted), the price difference must be paid. No refunds are issued for lower-priced selections.
• - Condition: Items must be unused, undamaged, and in saleable condition with original packaging, tags, and invoice.
• - Availability: Exchanges are subject to in-store availability at the time of request.
• - Time window: Exchange requests must be made within 5 days of delivery/collection.
• - Logistics: Any transportation or handling charges for exchange are borne by the customer.
• - Final decision: All exchange approvals are strictly at the discretion of the showroom and may be declined without reason.
• • Custom Products:
• - Custom or made-to-order items are not eligible for exchange, return, or refund.
• - Manufacturing defects, if any, will be addressed under the applicable warranty terms only.
• • Cancellations:
• - Ready products: Cancellation requests (before dispatch) may be considered at the showroom's discretion. Once dispatched or delivered, cancellation is not possible.
• - Custom orders: Non-cancellable once production begins due to their bespoke nature.
• • Refunds:
• - We do not issue refunds. Where a cancellation (before dispatch) is exceptionally approved, any refund terms (if applicable) will be communicated in writing and may be subject to administrative deductions.

• • Personal data is handled in accordance with our Privacy Policy.
• • By submitting forms or subscribing to the newsletter, you consent to being contacted as described in the Privacy Policy and can opt out at any time.

• • External links (e.g., Google Maps, social media) are provided for convenience; we are not responsible for their content or policies.
• • Third-party tools/services used for payments, communications, or analytics are subject to their terms.

• • To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages.
• • Our total liability for any claim related to a product or service is limited to the amount you paid for that product or service.
• • Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded by law.

You agree to indemnify and hold us harmless from claims, losses, damages, costs, or liabilities arising from your misuse of the website or breach of these Terms.

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to supply chain disruptions, strikes, acts of God, or government actions.

• • These Terms are governed by the laws of India.
• • Jurisdiction: Courts in New Delhi, India, shall have exclusive jurisdiction over any disputes, subject to applicable mandatory laws.
• • We encourage amicable resolution and customer support dialogue before formal proceedings.

• • We may update these Terms from time to time. The “Last updated” date will reflect the current version.
• • Continued use of the website or services after changes constitutes acceptance of the updated Terms.