The Zen Lounge

Privacy Policy

Last Updated: August 12, 2025

This Privacy Policy explains how The Zen Lounge (“we,” “us,” “our”) collects, uses, discloses, and safeguards personal information when visitors use our website, contact us, subscribe to our newsletter, or visit our showroom.

1. Who We Are

The Zen Lounge is a furniture brand operated by Vikram & Company, located at Plot 88/1, Block 2, Kirti Nagar (W.H.S.), Main Road, New Delhi – 110015.

Contact: vikram@thezenlounge.in | +91 98682 80789.

2. Information We Collect

Information provided directly:

  • • Contact form: first name, last name, email, phone, inquiry type, message.
  • • Newsletter: email address.
  • • Showroom visits or calls: details shared during conversations (e.g., project requirements).

Information collected automatically:

  • • Basic analytics data (e.g., pages viewed, device, browser type, approximate location).
  • • Cookies or similar technologies to improve site performance and experience.

Optional project assets (if shared):

  • • Photos, sketches, measurements, or references for custom furniture.

3. How We Use Your Information

  • • To respond to inquiries and provide customer support.
  • • To process and manage custom furniture requests and orders.
  • • To send transactional communications (quotes, updates, delivery information).
  • • To send newsletters or promotional updates (only if subscribed; you can opt out anytime).
  • • To improve our website, services, and showroom experience.
  • • To maintain records for internal administration and compliance.

4. Legal Basis for Processing (if applicable under GDPR-style frameworks)

  • • Consent: newsletter subscriptions, contact form inquiries.
  • • Contract: steps taken at your request before entering into a contract (custom orders).
  • • Legitimate interests: site security, analytics, and improving services.
  • • Legal obligation: responding to lawful requests, tax and accounting requirements.

5. How We Store and Secure Data

We use reasonable administrative, technical, and physical safeguards to protect personal data.

Data may be stored in systems such as email, Google Sheets, internal CRM/spreadsheets, or secure cloud providers.

Access is limited to personnel who need it to fulfill requests and provide services.

6. Sharing Your Information

We do not sell your personal information. We may share information with:

  • • Service providers and tools used to operate our business (e.g., email/SMS providers, analytics, hosting, Google Sheets for logging submissions).
  • • Delivery and installation partners for fulfilling orders.
  • • Professional advisors (legal, accounting) where necessary.
  • • Authorities where required by law, legal process, or to protect rights and safety.

Any third-party service providers process data only on our instructions and are bound by confidentiality and applicable data protection laws.

7. Cookies and Analytics

  • • We may use cookies/analytics to understand site usage, improve content, and measure performance.
  • • You can control cookies via your browser settings. Disabling some cookies may affect site functionality.

8. Marketing Communications

  • • Newsletter subscribers will receive updates, offers, and content related to furniture and interior design.
  • • You can unsubscribe anytime via the link in our emails or by contacting us.

9. Data Retention

  • • Contact inquiries: retained as long as necessary to handle your request and for our legitimate business purposes.
  • • Newsletter data: retained until you unsubscribe.
  • • Transactional/order data: retained as required by law (e.g., tax, accounting) and for after-sales support.

10. Your Rights

Subject to applicable law, you may have rights to:

  • • Access, correct, or delete your personal information.
  • • Object to or restrict certain processing.
  • • Withdraw consent (e.g., unsubscribe from marketing).
  • • Lodge a complaint with a supervisory authority (where applicable).

To exercise these rights, contact: vikram@thezenlounge.in

11. Children's Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children.

12. International Transfers

If data is processed outside your country (e.g., by global cloud providers), we take steps to ensure appropriate protections in line with applicable laws.

13. Third-Party Links

Our website may contain links to third-party sites (e.g., Google Maps, social media). We are not responsible for their privacy practices. Review their policies before providing information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the current version. Significant changes will be posted on this page.

15. Contact Us

If you have questions about this Privacy Policy or your data, contact: